Reference

Everything You Want to Know, Laid Out Straight

We pulled together the questions we hear most — about accounts, payments, eligibility, and how to get money moving through PayPal, Venmo, or Play+. If your question isn't here, our support team is a chat away.

Account setupPayPal & Venmo depositsState eligibilityWithdrawal stepsLive chat support
Explore the Lobby Read FAQ
pickmyprize Everything You Want to Know, Laid Out Straight
QUICK ACCOUNT FACTS

What the FAQ Covers at a Glance

3
Local payment methods: PayPal, Venmo, Play+
SSL
Encrypted account and transaction security
Mobile & Web
Account access on iOS, Android, and desktop
State-based
Eligibility determined by your state's law
REACH US DIRECTLY

Still Have a Question? Here's How to Get Help

The FAQ covers the most common situations, but your account is specific to you. If an answer here doesn't fully resolve your issue, these three channels connect you directly to the team that can.

Live Chat Open the chat icon from any page inside your account. A real support agent responds during operating hours — no automated loops before a human.
Email Support Send detailed account questions to our support address listed in your account settings. Attach screenshots when relevant to speed up the response.
Account Help Center Inside your account dashboard, the Help section surfaces your transaction history, payment status, and verification steps without needing an agent.
pickmyprize Browse the FAQ Before You Reach Out

Browse the FAQ Before You Reach Out

Most questions we get fall into a handful of categories: opening an account, funding it, understanding which states can access the lobby, and resolving a withdrawal. We've organized the answers below to reflect that. Each entry is written by the team that actually handles your account — not a generic script. For payments specifically, PayPal and Venmo deposits hit your account balance

quickly after you confirm in the app. Play+ works as a prepaid card you load separately, then use like a debit card at the cashier. Withdrawals follow a verification step where we confirm your identity matches the account on file — that step protects your funds. Players in Pittsburgh and elsewhere in eligible states can check their state's access status right inside

the account area. If your state isn't listed as eligible, access depends on local law, and we'll tell you that clearly rather than leave you guessing.

  • PayPal
  • Venmo
  • Play+ prepaid
  • Live chat
  • State eligibility
WHY ANSWERS HERE HOLD UP

How We Keep This FAQ Accurate and Useful

Generic FAQ pages drift. Ours is maintained by the same team managing the cashier, the lobby, and support queues — so when a payment process changes, the answer here changes with it.

Written by Ops, Not Marketing

Every answer here comes from the team that handles actual accounts — cashier, verification, and platform access — not a templated FAQ imported from another site.

Payment Steps Are Current

PayPal, Venmo, and Play+ answers reflect how those rails actually work today, including the confirmation steps in each app and how they post to your balance.

State Eligibility Is Clear

We don't obscure access rules. If your state isn't eligible, we say so inside the account area rather than letting you complete a process that won't work.

Security Answers Are Factual

Identity verification, SSL encryption, and account security questions are answered with the process we actually follow — no vague reassurances, just the real steps.

Answers to What We Hear Most

These are the questions that come through support most often. We've kept each answer short and specific — if you need more detail on any of them, live chat is the fastest next step.

Access depends on your state's law. Eligible states are listed in the account area during registration. If your state isn't supported, we'll let you know before you get further into the process.

Go to the cashier inside your account, select PayPal or Venmo, enter your deposit amount, and confirm through the app on your phone. The balance updates in your account once the app confirms.

Play+ is a prepaid card you load via the cashier. Once funded, it works like a debit card for deposits and withdrawals. Load it first, then select it at the cashier to move funds either direction.

We verify that your identity matches the account on file before releasing funds. Upload a government-issued ID in your account settings. Once verified, the withdrawal moves to your selected payment method.

Yes. The lobby works on iOS and Android through the mobile browser — no app download required. Log in with your credentials, and the full cashier and game lobby load on mobile the same way they do on desktop.

Use the search bar at the top of the lobby or filter by category. Speed Roulette sits under Live Tables; Moonshot Multiplier is in the slots section. Both load directly from the category page.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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